Insurance Transcription Services
Recorded statements, claims interviews, and adjuster field notes turned into a clean written record.
Who this is for
Claims adjusters, SIU investigators, insurance carriers, and independent adjusting firms.
What you get back
The transcript and the fields, side by side
Every extracted value carries a confidence score and the quote it came from, so a reviewer can see why a value was read that way - and which ones need a second look.
- 03:14Adjuster: Can you describe the weather conditions at the time of the loss?
- 03:19Insured: It had been raining most of the morning. The road was still wet.
- 03:41Insured: I noticed the water coming in through the ceiling around six that evening.
- 04:02Adjuster: Had any repairs been carried out on the roof before that?
- 04:08Insured: Not that I am aware of, but I have only owned it two years.
- Loss typeWater ingressHigh0.96
- Time of discoveryApprox. 18:00High0.92
- Weather at lossRain, road wetHigh0.94
- Prior repairsNot known to insuredReview0.58
- Policy number—Not found
No policy number was stated on the recording. Left blank rather than matched from elsewhere.
How insurance transcription works
A recorded statement is often the most consequential document in a claim file. What the claimant actually said, in what order, and with what qualifications can determine coverage - so an approximate transcript is not useful. We transcribe with AI and verify against the audio, with attention to dates, dollar amounts, policy numbers, and any point where a claimant qualifies or revises an answer.
Field notes dictated between site visits are handled the same way. Adjusters working a heavy caseload lose hours to writing up what they already described out loud once, and that is exactly the work this replaces.
For claims under investigation, transcripts are returned with speaker labels and optional timestamps so a specific passage can be cited precisely rather than paraphrased.
What is included
- Human review when you enable it before delivery
- Verbatim treatment of qualifications and corrections
- Speaker identification for multi-party statements
- Timestamps for citing specific passages
- Verification of figures, dates, and policy references
- Encrypted handling with access logging
Document types we handle
Pricing
$1.75/min
$2.50/min
$3.50/min
- Recordings with heavy background noise, crosstalk, or strong accents are quoted at the difficult-audio rate, from $2.25 per minute. We tell you before work starts, never after.
- Timestamps are optional at $0.25 per minute, for audio and video alike.
- Human-verified orders carry a minimum: $25 for audio and documents, $30 for video. AI-only orders have no minimum.
Insurance Transcription questions
How much does insurance transcription cost?
Audio is $1.75 per minute on 4-day standard turnaround, $2.50 for 48-hour rush, and $3.50 for 24-hour same day. Telephone statements with poor line quality are quoted at the difficult-audio rate from $2.25 per minute. A $25 minimum applies.
Can you transcribe recorded telephone statements?
Yes. Telephone audio is typically narrowband and often the hardest material to transcribe accurately, which is precisely why it goes to a human reviewer rather than being released on model output alone.
How quickly can a statement be turned around?
Same-day turnaround delivers within one business day at $3.50 per minute. Where a coverage decision is time-sensitive, that is usually the tier to choose.
Ready for insurance transcription?
Send us the recording and choose your turnaround. We confirm the price before work begins.
Human-verified orders carry a minimum: $25 for audio and documents, $30 for video. AI-only orders have no minimum.